At a glance
CommsOffice™ Pro is the 'live' version of our call management software which can be used for live reporting of contact centre ACD groups plus all the standard historic reporting features.
As it connects via SMDR and CTI ports, it is only compatible with Panasonic, Shoretel and Avaya IP Office phone systems.
'Live' Call Management Software
CommsOffice™ Pro is a multisite 'live' telephony management and reporting solution that gives companies the ability to track
and control telephone usage throughout their organisation. Contact Centres can be measured against their SLA's with live call statistics displayed on multiple wall boards.
Connects to CTI and SMDR Ports of:
- Panasonic Systems KX-TDA/TDE/NCP
- Avaya IP Office
- Full call management reporting
- Wide range of reports
- Integrated live ACD Stats
- Ticker-tape scrolling or tile view of
live ACD stats
- Ideal for contact centres
- Microsoft Outlook appearance
- Familiar and easy to use
- Integration of voice recording files with
call management reporting
- Multi-site capability
- Built-in alarms and fraud prevention to
highlight telephone system abuse
- Includes custom build database utilities
- UK & US based support
- Simple on-line software registration
- Easy to install and maintain
CommsOffice™ Pro is priced and licensed by the total number of configured extensions on the telephone system (including attendant, IVR and voicemail ports). Any client can be set as an agent, supervisor or wallboard.
CommsOffice™ Pro is the ultimate communications management system, offering maturity, stability, ease of use and powerful market-leading technology.
Live Contact Centre Reporting
for Panasonic, Avaya IP Office
CommsOffice™ Pro features full call management software, live ACD call statistics and a scrolling ‘tickertape’ agent view for monitoring a group of agents in a call or contact centre.
CommsOffice™ Pro provides information, to enable managers to obtain a wide range of reports that show telephony usage in their business.
The ‘Today’ screen shows a real-time, at a glance view of telephony usage. Information on live ACD call statistics assists any company that needs to monitor a group or multiple groups of agents in a contact or call centre. The scrolling desktop wallboard feature runs on your screen, no matter what application you are working in, providing fully customisable agent views.
In short, any company or organisation with a telephone system can benefit from using communications management software to monitor costs, productivity and efficiency.
View live calls in progress, agent status, duration of calls, average ring times, agent logged in or out, auto attendant statistics including overflow and much more.