At a glance

CommsOffice Enterprise is our most advanced reporting software able to provide live statistics and historical reports of voice and data usage across groups and offices.

Data Monitoring adds information on where your staff are browsing and how much data / bandwidth they are using. It won't restrict it, just report on it. Designed as a reporting tool for the board, it's not designed to replace IT software such as Ethereal but instead provide an easily understandable reporting tool.

CommsOffice Enterprise

Live reporting on voice and data usage, by individual, group or site

CommsOffice™ Enterprise, is a telephony management and reporting solution that gives companies the ability to track and control telephone and data usage throughout their organisation. Groups or agent activity can be measured with live ACD call statistics, helping you to make accurate decisions about requirements for your business. In addition, there is an integral billing platform

Compatability:

Panasonic KX-TDA | KX-TDE | KX-NCP
Avaya IP Office
Shoretel

Resources

Features

CommsOffice Enterprise™ brings you live call statistics using real-time event data from your telephone system to deliver real-time information on groups of agents and their performance.
View live calls in progress, agent status, duration of calls, average ring times, agent logged in or out, auto attendant statistics including overflow and much more.
The ‘ticker tape’ view scrolls across the screen no matter what application you are in: choose from a range of statistics and customise the scrolling speed and font to personalise your view.
You can display agent statistics on client PCs or on a plasma screen in ‘presentation mode’ and take off the menu tree to show just wallboard tiles or a list view or a chart view of agent statistics.
See at a glance whether agents are on in bound or out bound calls, in wrap up, logged in or logged out.
Wallboard tiles can have ‘threshold alarms’ for items like abandoned calls or if pre set levels are exceeded.
Report on agent performance at group and individual performance levels from the comprehensive selection of ACD reports.

Prices

CommsOffice Enterprise is priced and licensed by the total number of configured extensions on the telephone system (including attendant, IVR and voicemail ports).

Data Monitoring

In addition to telephony monitoring, CommsOffice Enterprise™ also gives management information reporting upon web sites visited, e-mail traffic, bandwidth usage and more to give you the true picture of staff productivity in your organization.

Full Billing Platform

CommsOffice Enterprise™ has a full billing platform with invoice generation (printed or PDF attachment), billing may be based on room, client and / or account code. Bill clients for telephone usage, for one off or reoccurring charges, single client or bulk billing, custom plans and charges, charges
can be debit or credit and/or journal entries.

Custom Report Builder

Build and create your own reports.

CommsOffice Enterprise™ comes with unlimited client licences so you can run the application on as many client PCs within your organisation as you like at no extra cost.CommsOffice Enterprise™ can be run as a multi site by adding remote site licences to any head office site.

CommsOffice Express

CommsOffice Pro