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Unrivalled recording and reporting features in one package
CommsOffice Voice call recording solutions include call management reporting features, a high specification PC/server and unlimited client licences for search and playback.
Introduction
CommsOffice Voice recording systems are used in
every-day, heavy-duty, high-demand environments. Our PC-based
solution is found where reliability and low-cost maintenance are
priorities. Call centres, government agencies, public safety,
financial, education, and other industries throughout the UK rely on
our field-proven services and products.
Benefits
Proven Functionalities
With years of experience in the voice logging industry, our unmatched list of powerful features and functionalities have met all recording requirements. Features such as live monitoring, search and playback, instant recall, remote
access LAN/WAN, storage and archiving, quality control management, reports, compressed file management, emailing, alarms, and so much more.
CommsOffice Voice Grows with your Business
Whether you have analog lines, T1/PRI/E1/BRI/ISDN, CommsOffice Voice will easily integrate with your system using the latest technology from a variety of our
logging product lines. We will help you meet the demands of change as your operation grows and expectations increase. You can scale-up and expand your voice recording operation easily and quickly – which will help keep your CommsOffice Voice solution in operation for a very long time.
Key Questions to ask yourself with
regard to call recording:
- Does your industry regulator require
voice capture?
- Does your organisation achieve significant transaction volumes/value via the telephone?
- Does your organisation offer professional
advice over the telephone?
- Are your staff subject to verbal abuse
from callers?
- Does your regulator stipulate a minimum
retention period for voice/data records?
- What is the maximum time period during
which a typical business may be subject to
dispute or error checking?
- What proportion of calls received
originated from your organisation carry
a risk of dispute and/or statutory record
keeping?
- Do you need to practice 'blanket'
recording?
- What is the typical length of call likely to be recorded?
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Reasons to record Calls
From calls to the emergency services to holiday bookings taken over the phone, voice recordings can protect an organisation from dispute and help it to refine its customer service delivery.
All kinds of businesses and departments are now using call recording. There are many reasons why businesses choose to purchase a phone recording solution. Here are the some key return on investment (ROI) arguments for you to implement CommsOffice Voice solutions:
- Liability: Resolve disputes & protect your business with recorded evidence
- Quality control: Improve employee performance & customer satisfaction
- Security: Detect or deter security breaches & inappropriate calls
- Training: Coach your employees with examples of high & low quality calls
- Marketing data: learn about your customers & their response to marketing campaigns
Two of the main reasons for companies investing in recording are dispute resolution and call centre quality and training. Both demand different approaches to voice capture and storage, but both also require users to consider a variety of common factors when planning their voice recording.
CommsOffice Voice features
- Real-time live call monitoring
- Unlimited Remote access program, web
browser, or over the phone
- Automatic or on demand recording
- E mail recordings as WAV files
- Quality control score or grade agent
performance
- Capture extension, agent, time, caller id,
dialed numbers, duration & more
- Manual notes can be added during live
call monitoring or when a call completes
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