Introduction
The new CommsOffice Operator Console is available for Panasonic KX-TDA, KX-TDE
and NCP systems. This software provides single and multi-site operator call handling from any networked
PC.
CommsOffice Operator Console Provides:
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Software alternative to traditional PBX consoles
Feature-rich screen based display that increases operator productivity, visibility and call-handling capabilities
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Scalable with ability to monitor calls and extensions single and multi-site
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Differentiator when competing against other traditional and IP-based PBX platforms
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Allows operators and users to efficiently manage calls rather than simply answer phone calls
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Presence, operator can see and monitor visual status of extensions including telephone system “Absent Message” status
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Runs with or without CommsOffice so once installed additional functionality can be purchased and
is enabled online by application of licence upgrade
Telephone operators are the gateway between customers and your organisation. CommsOffice
Operator Console provides the functionality of an operator console that puts all the essential information
at your operator’s fingertips so that every customer, supplier and business associate receives the most
consistent, efficient and professional service possible.
Thumbnail Screenshots - Please select below
Operator Console
Drag Function |
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Features
Drag Drop parking Calls
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Drag drop retrieval of Calls
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Drag drop transfer to Extensions or other groups or external numbers
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Add note to parked, held and answered calls
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Notes travels with call to recipient for reading
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Drag drop transfer to Voice Mail
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On Hold/ Off hold
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Dial, Answer, Hang up
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Page
Page and Transfer a call -
Answer a paged call from CommsOffice Operator Console
Set Absent Message View set absent message Change names on extensions (auto updates PBX) Create and set extension Groups (Tabs) Auto Incremental Search (narrow search as name or number is typed) Statistics in dockable window Set status of people/extensions and add “Long” message Send Message to Phone display Set clear absence messages Chat with people Send internal messages and also e-mail messages View messages for all people and message threads Divert to Voice Mail or external numbers after “X” rings DND setting Set Day/Night/Lunch mode on PBX Login/Logout of group or groups Set to wrap Up/break
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