Introduction
Computer Telephony Integration (CTI) enables you to personalise telephone system - customer interaction, reduce call times, and improve efficiency from the start. CommsOffice CTI provides customer information at user’s desktops as they make and receive calls.
CommsOffice CTI is available for Panasonic KX-TDA, KX-TDE and
NCP systems. Computer Telephony Integration (CTI) enables you
to personalise telephone system-customer interaction, reduce call
times, and improve efficiency. CommsOffice CTI provides customer
information at user’s desktops as they make and receive calls.
CommsOffice CTI™ combines
information from telephone systems,
business applications and databases to
provide users with a more complete picture
of the customer enabling a more efficient
and appropriate response. This provides
important benefits for any business including:
- Identifying callers as the call starts ringing
saves 10-20 seconds off each call
- Access to historical data as the call starts
ringing speeds up call resolution times,
generates cross-selling opportunities and
lowers overall call duration times
- Lowers time spent manually searching for
data thus reducing customer on hold time
- Significant cost savings for any business
not just contact centres
- Screen-based telephony functions
such as screen pop, screen dialling and
progressive/predictive* dialling significantly
enhance user and agent productivity
Thumbnail Screenshots - Please select below
CTI Client
CTI Navigation Bar |
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Features
The user can Dial Calls from:
The numbers on the Dial Pad
-
Select an Entry in the Address book
-
Double Click on a Speed Dial Entry
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Press the assigned key to auto dial
(say “+”)
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The user can initiate a Chat session with
any other user
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The user can send a Message to any user
-
The user can add notes to a call that has
been answered
-
Highlight a phone number ANYWHERE
in an application (other applications) and
press Windows + F2 (configurable)
The CommsOffice CTI Client can manage calls and call functions as follows:
The user can Answer Calls
-
The user can put Calls on Hold/Take
them off Hold
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The user can Hang Up Calls
-
The user can Park Calls
The user can Retrieve Calls
The users can Transfer Calls to:
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